Our Agreement

Below you will find the CompliantEPC “Terms of Service”, these are important to establish what you can expect from us as you use our services, and what we expect from you.

These Terms of Service reflect the way CompliantEPC functions. As a result, these Terms of Service help define CompliantEPC’s relationship with you as you interact with our services. When communicating with, purchasing from or working with Compliant EPC you are agreeing to our Terms Of Service. We strongly encourage you read our Terms of Services before conducting business with CompliantEPC LTD.

1. Definitions
1.1. ‘CompliantEPC’ shall mean CompliantEPC Limited, its employees, subcontractors or agents.
1.2. “The client’ shall mean person(s), firm or corporate body that instructs CompliantEPC to perform the test, investigation, research or similar.
1.3. ‘Agreed’ shall mean agreed between the client and CompliantEPC.

2. General
2.1. These conditions shall apply to all work undertaken by CompliantEPC. No additions or variations shall apply, unless agreed in writing.
2.2. CompliantEPC reserves the right to decline an order without providing a reason.
2.3. All contracts may be terminated prior to completion by providing 1 months’ notice. The client shall be responsible for all costs accumulated up to the date of termination.

3. Quotations & Charges
3.1. All charges shall be in accordance with a quotation provided by CompliantEPC.
3.2. Quotations shall be valid for a period of 6 months, unless otherwise agreed.
3.3. CompliantEPC reserves the right to amend all quotations, due to cost fluctuations such as staff salary changes or travel expenses.
3.4. CompliantEPC reserves the right to charge additional fees for any works requested that fall outside of the agreed fees and scope of works provided.
3.5. CompliantEPC requests acceptance of any additional fees and provision of a valid purchase order prior to commencement of said works. This includes for any revisions to works undertaken and issued previously that are required as a result of changes to specification or design.
3.6. The normal working day of CompliantEPC ‘testing’ operatives is 08:00–16:00, Monday-Friday. If the on- site duration extends beyond standard working hours, CompliantEPC will charge the full test fee(s) plus the out-of-hours fee.
3.7. The normal working day of CompliantEPC office-based staff, including consultants and assessors, is 08:00-16:30, Monday-Friday. It should not be expected that contact be made with CompliantEPC employees outside of this timeframe.

4. Testing
4.1. All equipment shall be tested regularly in accordance with the relevant British Standards Institution, or other recognised body, to ensure compliance.
4.2. By prior agreement, all tests may be witnessed by a representative of the client or client’s agent. CompliantEPC shall be entitled to charge for subsequent costs incurred.
4.3. The client shall be responsible for ensuring that CompliantEPC has the correct permission to be on site to complete all necessary testing/inspections.
4.4. The client shall ensure that the owners/occupiers have sufficient insurance to cover all liabilities arising from: injury to CompliantEPC staff whilst onsite; accidental damage to CompliantEPC equipment/property whilst onsite; damage or injury to third party whilst onsite.
4.5 The client will accept CompliantEPC judgement and decisions in ensuring the tests are conducted and reported on correctly. The client will not attempt to influence CompliantEPC.

5. Equipment Hire
5.1. No report or certification produced by CEPC may be used for advertising or other publication without written consent from CEPC.

6. Certification of Test Data
6.1. No report or certification produced by CompliantEPC may be used for advertising or other publication without written consent from CompliantEPC.

7. Assessment and Consultancy
7.1. All consultancy and assessment work shall be undertaken by, or overseen and approved by persons accredited by relevant bodies to undertake the scheduled works. Evidence of relevant accreditation can be obtained from the relevant accreditation/certification bodies.
7.2. Building Regulations Part L1A and Part L2A assessment includes for assessment of dwelling emission rate (DER) or building emission rate (BER) as determined based upon specification, drawings and details as provided by others. A number of revisions to the calculation based on change to the specification may be included, as specified within the quotation provided. CompliantEPC does not hold responsibility for ensuring compliance with any specified targets.
7.3. BREEAM and Code for Sustainable Homes (CSH) assessments include for assessment of performance only and CompliantEPC does not hold responsibility for ensuring compliance with any specified targets.
7.4. Any assistance provided by CompliantEPC in order to meet any compliance targets does not constitute design advice: it is the responsibility of the client, designer or design team to ensure that any advice given is practicable and in line with other stipulated requirements and regulations.
7.5. Accuracy and/or correctness of results/reports issued by CompliantEPC is based upon the relevant information provided by the Client (including members of design team) at the time of the works being carried out. The Client retains responsibility for ensuing that information provided is up to date and accurate at all times. CompliantEPC reserves the right to charge for the amendment of reports or calculations due to incorrect information provided by the Client at the time of any assessment.
7.6. Any ‘preliminary’ Energy Performance Certificate (EPC) issued at ‘as designed’ stage is produced based on design information provided (as 7.5) and using the version of the EPC calculation engine at the time of the assessment, and is provided as an indicative result only. CompliantEPC is bound by certification rules over the version of EPC calculation engine used at the time of final certification (on project completion) and is not liable for any changes in final rating (from preliminary) which result from changes to final ‘as built’ specification or EPC calculation engine.
7.7. Changes to calculation engine for EPCs (as 7.6) may also impact on the final results achieved for ‘As Built’ stage Building Regulations compliance.
7.8. CompliantEPC shall not be liable for the impact of any such changes, however where changes to the result due only to the change in calculation engine result in non-compliance, CompliantEPC shall provide a final Building Regulations compliance document based on the calculation engine used at the time of the ‘as designed’ assessment as accepted by Building Control. Where changes do not result in non-compliance, the current version of the calculation engine shall be used.
7.9. CompliantEPC utilises third party online project management software for all BREEAM assessments. Where any client requires the use of an offline/manual process, CompliantEPC reserves the right to charge an additional fee as outlined within the quotation.
7.10. CompliantEPC issues all completed reports in pdf format via email or CD/DVD. CompliantEPC can provide
on request 1No. printed hard copy report free of charge. If further hard copies are required, these can be supplied via an external printing CompliantEPC costs for this service will be forwarded to the client and agreed before releasing reports for printing.

8. Intellectual Property
8.1. Acceptance of any works relates to the procurement of final issued reports by CompliantEPC only, including Building Regulations checklists (BRUKL), SAP Worksheets, SAP input summary data, EPCs or similar. Any computational modelling, testing, or supplementary calculations required to facilitate the generation of any report remain the intellectual property of CompliantEPC. Any release of this information is entirely at the discretion of CompliantEPC and may incur additional cost agreed by all parties at a relevant time.

9. Cancellation
9.1.1. If the test is cancelled or postponed on the agreed test date as a result of an incomplete building or lack of access, 100% of the applicable test fee is chargeable.
9.1.2. If the test is postponed or cancelled within two days of the test date, 50% of the full test fee will be payable.
9.1.3. Any cancellation/postponement due to adverse weather will not incur a cancellation fee.
9.2. Assessment and Consultancy Works
9.2.1. CompliantEPC reserves the right to invoice the client for any works which have been instructed and are subsequently cancelled where any work has been undertaken.
9.2.2. Where any works are formally placed on hold by the client for any reason outside of the control of CompliantEPC reserves the right to charge a fee reflective of the works undertaken to the point at which the works are placed on hold.
9.2.3. Where information required to complete works is not forthcoming after a period of 6 weeks from first request and CompliantEPC are unable to continue to progress any assessment or consultancy works, CompliantEPC reserves the right to formally place the works on hold, at which point item 9.2 becomes valid.
9.2.4. CompliantEPC shall require a formal confirmation in writing that any works previously placed on hold are to recommence. CompliantEPC reserves the right to amend any previous quotations and agreed timescales at this point.
9.2.5. Should it become apparent that any form of assessment of a project will not meet any previously determined targets upon completion of construction works, CompliantEPC shall advise at the earliest opportunity and shall invoice for the full value of any stage of assessment for which CompliantEPC is currently engaged.
10. External certification/accreditation fees
10.1. All certification fees stated within any quote are correct as of the date of quotation and are subject to change by relevant certification bodies. Any changes to certification/ accreditation fees shall be passed onto the client with no uplift at the point of invoicing.

11. Confidentiality
11.1. CompliantEPC shall treat all information obtained from the client, tests and investigations as confidential; no such information shall be disclosed to a third party without prior approval from the client.

12. Limitations of Liability
12.1. CompliantEPC shall exercise due care, reasonable skill and diligence in order to complete all work, producing reports and providing guidance. However, CompliantEPC shall not be liable for any loss of earnings or damage, whether direct or indirect, arising from the use of reports, certificates, information or advice issued by CompliantEPC.
12.2. CompliantEPC shall not be liable for loss, expense or damage incurred by the client, resulting from a delay in completing the test, investigation or consultancy.
12.3. CompliantEPC shall not be liable for loss or damages to the property arising from the test.

13. Payment
13.1. Code for Sustainable Homes payment terms are as follows:
13.2. CompliantEPC will invoice 50% of the Design Stage Assessment following the first request for information relating to this stage, with the balance plus costs being charged at Design Certification Stage. The same principle will be applied for the Post Construction Stage Assessment.
13.3. All other services invoiced on completion/first issue of respective report. This includes SAP assessments with 100% invoiced at design stage.
13.4. SAPs and EPCs are an inclusive fee and will be invoiced in full at ‘as designed SAP completion’
13.5. BREEAM Assessment payment terms are as follows:
13.6. 100% of Pre-Assessment fee upon issue of respective report
13.7. 50% of Design & Procurement Stage fee upon issue of 1st D&P Stage RFI to the design team
13.8. Balance of Design & Procurement Stage fee plus certification fees at submission to BRE
13.9. 50% of Post Construction Review fee upon issue of 1st PCR Stage RFI to the design team
13.10. Balance of Post Construction Review Stage fee plus certification fees at submission to BRE
13.11. Payment terms shall be 30 days from date of invoice, subject to a satisfactory credit worthiness check.
13.12. CompliantEPC reserves the right to request payment in advance of any work commencing.
13.13. CompliantEPC reserves the right to submit various regular progress claims.
13.14. All payments shall be paid without deduction; in the event of a query, the invoice shall be paid in full less the queried amount following client/CompliantEPC agreement.
13.15. CompliantEPC shall be entitled to charge interest at 2% above the Bank of England lending rate on accounts, of any sum, outstanding for more than 30 days and unjustifiably withheld.



Get in Touch

    Please download and attatch a completed version of the relevant data collection form. These forms can be found by clicking HERE



    Please answer this sum to prove you're not a robot:

    Our Blog Posts


    We Are the Champions!

      Invest in your staff and your staff will invest in you – This has been our ethos since day one and more now than ever we fully believe in this and have been implementing it into our business model since we started back in 2015. Certified Industry Specialists Compliant EPC were recently approached by […]

    Read More


    Proving Energy Consultancy Throughout Unprecedented Times

      2020 has been a big year for Compliant EPC despite all the craziness going on in the world right now! Even though the world seems to be changing and times are becoming stranger by the day, we as a business have continued to push forward and thrive despite the hurdles we are all facing. […]

    Read More